Terms & Conditions

2. Introduction

Welcome to CarHatke Services (operated by Cartrix Technologies Private Limited, Company / "we", "us", or "our"), an Indian enterprise incorporated under the Companies Act, 2013 (CIN: U74999DL2017PTC314562).

By accessing or using our automated web application platform on www.carhatke.com and secondary payment settlement routing, road assistance networks, and digital document services, you agree to these Terms & Conditions. If you do not agree to any segment of these clauses, you must cease immediate interaction with our digital tools.

3. Eligibility

You must be at least 18 years of age and legally competent under the Indian Contract Act, 1872 to enter into enforceable, legally binding contracts. By submitting vehicle details or initiating transactions, you warrant and represent full legal capacity.

If using the platform on behalf of a corporate fleet operator, car dealership, e-commerce fleet owner, or transport partnership, you confirm that you hold explicit authorization to represent and bind such entity to these digital terms.

4. Services Scope

CarHatke operates as an automated digital intermediary, facilitating engineered services specifically for vehicle owners across India:

5. User Responsibilities

As a registered user or guest browser of our digital utilities, you strictly undertake to:

• Input genuine, valid Indian vehicle registration numbers (e.g. DL3CAB1234). You thermeswise confirm you legitimately own, lease, operate, or represent the vehicle in question.
• Warrant that any personal data entered (phone, email, payment card, billing address) belongs to you or you hold explicit consent from the title holder.
• Refrain from automated scrape of our website using robots, automated crawlers, or screen scraping scripts into our portal.

7. Vehicle Information & Government Registries

CarHatke Services acts exclusively as an independent technological facilitator and digital gateway. Vehicle information (including Registered Owner Name, Registration Date, Fuel Type, Chassis and Engine Numbers, insurance policy validity, and Pucc Status) displayed on our portal is accessed in real-time or retrieved via authorized public API endpoints synchronized with central government databases (e.g., Vahan 4.0, state transport office portals, and MoRTH).

While our systems utilize high-speed API synchronization to present accurate, up-to-date data, we cannot be held liable for transient government server latency, central database inaccuracies, or temporary registry update lag maintained by official transport authorities.

8. Payments & Transaction Processing

All financial transactions—including electronic traffic fine settlements, convenience charges, and roadside assistance subscriptions—are processed securely through encrypted Reserve Bank of India (RBI) approved, PCI-DSS Level 1 compliant payment aggregation channels (e.g., Razorpay, UPI, Net Banking, and major debit/credit cards).

Upon authorization, encrypted payment tokens are transmitted directly to relevant police portals or transport state treasuries for traffic fine clearance. You acknowledge that fine receipt issuance timeline depends on state court server verification response speed.

9. Third-Party Services & Roadside Mechanics

CarHatke partners with certified towing truck operators, battery assistance vendors, and independent roadside assistance mechanics. While technicians undergo rigorous background vetting, external unexpected occurrences (severe highway weather, lockouts, unrepairable mechanical damages) may occasionally require secondary towing. The Company coordinates system dispatch to extensive network partners.

10. Service Availability

We endeavor continuous 99.9% system uptime service access for all Web Homepage utilities. However, uninterrupted access cannot be absolutely guaranteed during unexpected power outages, database index migrations, or outdoor infrastructure maintenance executed by central transport gateways.

11. Refunds

All refund requests are systematically governed by our comprehensive Refund Policy. Failed bank debits where service is unfulfilled are credited back to source account within 5 to 7 Banking Days.

12. Cancellation

All service cancellations are governed strictly by our Cancellation Policy. Once fine payment is submitted and clear receipt is issued by Virtual Court, the payment cannot be cancelled.

13. Limitation of Liability

To the maximum extent permitted under applicable law (independently, Cartrix Technologies Private Limited), its directors, employees, affiliates, and technical partners shall not be liable for any indirect, punitive, incidental, special, or consequential damages.

14. Intellectual Property

All proprietary visual graphics, custom application UI formatting, telematics, CarHatke® brand logos, source algorithms, graphic design assets, and dynamic code routing code elements remain the sole property of Cartrix Technologies Private Limited. Content may not be copied, reproduced, or distributed without explicit written permission.

15. Changes to Terms

We reserve the exclusive, autonomous right to revise or modify these Terms at any time without prior individual notice. Scrutinize this web document page periodically. Your continued use of the platform after updates constitutes implicit acceptance of the revised terms.

16. Governing Law & Jurisdiction

These terms are formed, construed, and enforced in full conformity with the laws of the Republic of India. In the event of any legal dispute, dispute or litigation arising strictly out of or under these Terms, the exclusive jurisdiction shall lie solely within the competent courts of New Delhi, India.

17. Contact Information & Grievance Officer

In accordance with Information Technology Intermediary Guidelines and Digital Media Ethics Code Rules 2021, queries or grievances may be escalated directly to our Designated Desk: