Refund Policy
Last Updated: July 24, 2026
Carhatke Services ("we", "our", "us") strives to provide secure and reliable vehicle-related digital services. This Refund Policy explains when refunds are applicable.
1. Digital Services
Most services offered on Carhatke Services are digital and are processed instantly after successful payment. These include:
- Vehicle Challan Services
Once a digital service has been successfully processed, it cannot be cancelled or refunded.
2. Eligible Refunds
A refund may be processed if:
- Payment is deducted but the service is not delivered.
- Duplicate payment is made for the same transaction.
- Transaction fails due to a technical error from our platform.
3. Non-Refundable Cases
Refunds will not be provided for:
- Incorrect vehicle number entered by the customer.
- Wrong recharge amount selected.
- Delay caused by government or partner systems.
- Customer changing their mind after payment.
4. Refund Timeline
Approved refunds are generally processed within 5–7 working days to the original payment method.
Bank processing time may vary depending on your payment provider.
5. Contact
For refund assistance, please contact us:
Email: support@carhatke.com